FAQ's
We’ve gathered the most common questions our customers ask.
If you don’t find the answer you’re looking for, feel free to contact us at support@scandinavianpouch.com
Ordering & Shipping
Below are some common questions about shipping and orders
How long does delivery take?
Delivery times vary depending on the destination and shipping method. Typically, delivery takes between
Within EU
DHL Standard delivery (2-5 days) 15 Euro
DHL Express delivery (1-3 days) 28 Euro
Other countries
PostNord Standard Delivery (10-20 days) 30 Euro
PostNord Express Delivery (10-20 days) 55 Euro
Please note that customs clearance may cause delays beyond our control.
Do I get tracking info?
Yes. Once your order is packed and handed over to the shipping partner, you will receive an email with a tracking link.
I didn’t get my order confirmation or shipping info – what now?
First, check your spam folder. If it’s not there, reach out to us and we’ll assist you right away.
Who handles shipping?
We ship from Sweden with primarily PostNord, UPS and DHL. They might hand over the delivery to a local partner in your country (e.g. USPS in the US).
Can I cancel my order?
Orders can only be cancelled before they are shipped. Contact us immediately if you wish to cancel. Once shipped, cancellations or returns are not possible due to the perishable nature of nicotine products.
Payments
How do I pay for my order?
We accept major credit cards including Visa & MasterCard, processed securely through our payment partners. All transactions are encrypted and fully protected.
Is there a minimum order?
No. You're free to order just one can if you'd like. However larger quantities very significantly reduce the cost per can.
Returns & Refunds
Can I return my order?
Due to hygiene and freshness concerns, we do not accept returns. However, if your order arrives damaged or incorrect, contact our support team right away for help.
Product Information
What is the best way to store nicotine pouches?
For best freshness, store unopened cans in the refrigerator. While not required, this helps retain moisture and flavor longer.
Age Restrictions
How old do I have to be to order nicotine pouches?
You must be at least 18 years old, or 21 years old in certain regions (e.g. some U.S. states). Age verification is mandatory, and we strictly enforce legal requirements with no exceptions.
Customs, Duties & Import Regulations
Below are some common questions about Customs, Duties & Import Regulations
Do I need to pay duties or taxes?
If you are ordering from within the European Union (EU), you will not need to pay any import duties or VAT upon delivery. All necessary taxes and regulations are handled at the point of sale, so your order will arrive with no additional charges.
For orders shipped outside the EU, import duties, taxes, and customs clearance fees may apply depending on your country’s regulations. As the customer, you are considered the importer and are responsible for any such charges. We recommend checking with your local customs authority before placing your order if you're unsure.
Can my package be held by customs?
Yes, in some cases packages are delayed or opened by customs. This is beyond our control and part of standard international shipping procedures. We are not liable for delays, seizures, or additional charges from your country’s authorities.
Do you ship to my country
We ship to most countries. Please refer to our country guide